Return and Exchange Policies

Return & Exchange Policy – Icon Supply

Need to return an item?

No problem! We’re here to help. Just make sure you have your order number and the email address used at checkout.

🔁 Exchanges

If your item didn’t fit or wasn’t what you expected, don’t worry — we offer unlimited exchanges until you're fully satisfied.

To proceed, please contact our Customer Service (SAC) or submit a request through your customer dashboard under the topic "Exchange Request."

Conditions for exchange:

  • The item must be returned in its original packaging, with the invoice (DANFE), manual, and all original accessories.

  • The item must be unused and in perfect condition.

  • The request must be made within 14 calendar days from the date of delivery.

  • Shipping costs for exchanges are the responsibility of the customer.

Once the product is received at our distribution center, our team will inspect it within a maximum of 3 business days. If the conditions are met, we’ll promptly process the shipment of the new item.

🎁 Store Credit (Voucher)

If you prefer, instead of exchanging, we can issue a store credit voucher for the full value of your order.

  • The voucher has no expiration date.

  • It can be used on any future purchase from our store.

  • It will be issued once the returned product is received and verified.

💸 Refunds

We do not offer full refunds by default.

Our refund policy follows the structure below:

  1. Preferably, we offer free unlimited exchanges.

  2. Full refund (shipping non-refundable)

Refunds are processed after the returned item is received, inspected, and approved by our team.

Refund method:

  • For credit card payments: the refund will be processed to the same card used in the purchase.

  • For bank transfer payments: the refund will be made to a personal bank account in the customer’s name within 10 business days.

If you have any questions, feel free to reach out to our customer service team. We're here to help!